Frequently Asked Questions

Thank you for your interest in custom invitations and stationary from Sweet Luck Studio. Here are a few questions we hear most often in regards to our wedding invitations and process. If you have further questions, please feel free to contact us at info@sweetluckstudio.com.

• How do I place an order?
• Are custom invitations available?
• How long is the design process?
• Can I make changes to invitations in your Collection?
• Do you print addresses on the outer envelopes and response envelopes?
• How do I submit photos for save the date, invitations, or thank you cards?
• Can you rush my order?
• Is there a minimum order?
• How do I color match the design with a color swatch I have?
• Can I add other stationery pieces to my invitation package?
• Is shipping included in the prices on your website?
• How are the invitations shipped to me?
• If I did not order enough, can I buy more at the same price?
• What about errors in the design?
• What happens if I need to cancel my order?
• What is the payment process?
• What type of payments do you accept?
• Who owns the design once it is completed?
• What if my question is not one of the above?

How do I place an order?
You can place an order three different ways:

1. Via the web: Complete either the standard order form (for Collection invitations) or the custom order form with as much detail as you can provide and hit submit!
2. Via email: Send us an email with your name, phone number, event date, number of invitations needed and your invitation choice (plus any other info you'd like to give us) at info@sweetluckstudio.com.
3. By phone: Would you rather have a chat? You can place your order by contacting our studio at (925) 415-2382.

A $50 nonrefundable design fee is required to start the process and will be applied to your final order. Once the order form is received, we will email or call you to confirm or discuss your order and obtain payment information.

Are custom invitations available?
Of course! We love to do custom designs and would be happy to design a one-of-a-kind invitation set and stationery specifically to your tastes. Complete the custom order form with as much information as possible and we will contact you to discuss ideas and get the process started.

How long is the design process?
The length of the design process varies depending on the complexity of the design, materials needed, or if we're basing it on an already-existing design from our Collection or creating a custom design. After we receive your order request, we will contact you within 2 business days to review your request and obtain needed information to get the process started. If you choose a design from our Collection, a proof will be emailed within one week for your review. If we are creating a custom design, one of our designers will review your request and contact you to discuss your ideas and a timeline for your order. Our goal is to ship your wedding order 3- 6 weeks from the date we receive your signed proof.

Can I make changes to invitations in your Collection?
Our previously designed Collection invitations can be tailored to meet your tastes through your choice of ink color and paper. If you desire further changes or alterations, we are happy to accommodate, just complete an order form or contact us for a quote. We ultimately want you to have the perfect design that matches you and your event, so feel free to contact us with your ideas and we’ll get started!

Do you print addresses on the outer envelopes and response envelopes?
Yes, return addresses are printed on both the outer envelopes and response envelopes.

How do I submit photos for save the date, invitations, or thank you cards?
You can email your digital photos to nicole@sweetluckstudio.com. Your photographs should be at least 300dpi at the size we’ll be using them. If you’re using a digital camera just be sure it’s set to the highest quality the camera will allow and we’ll do the rest. If you would rather mail prints, send them to: Sweet Luck Studio at 3085 Fostoria Circle Danville, CA 94526. Please be sure to include heavy cardboard in the envelopes to prevent them from bending.

Can you rush my order?
We understand that sometimes you won’t have the recommended time frame available to create your invitations. We can expedite your order for a 40% rush fee based on the final amount. This fee allows us to work with our suppliers and printers to complete your order by the time that you specify. If you require a rush order, we encourage you to contact us as soon as possible so we can get started.

Is there a minimum order?
Yes, the minimum for wedding invitation sets is 50.

How do I color match the design with a color swatch I have?
If you have chosen your bridesmaids' dresses and have a color swatch of the fabric, we are happy to match the swatch as close as possible. If you know the Pantone® color of the fabric, you may send us that number also - it is usually quoted as PMS followed by a number (i.e. PMS 168).

Can I add other stationery pieces to my invitation package?
Absolutely! Sweet Luck Studio will create any stationery items to coordinate with your package. It is often more cost effective to order all of your event stationery together so be sure to communicate your needs to us before you order your invitations. Here are just a few examples:

Is shipping included in the prices on your website?
No, shipping costs are additional to the prices stated. We will provide you with a shipping estimate once your design package is chosen. Sweet Luck Studio reserves the right to charge/refund the customer if actual shipping charges are more/less than the estimate.


How are the invitations shipped to me?
All orders will be shipped UPS Ground. However, if you require delivery sooner, we will send your order either overnight or 2-day delivery and will charge the priority shipping rates.

On the day of shipment, you will be notified of the appropriate tracking number which you may track online through UPS.

Sweet Luck Studio is not responsible for delays incurred by any shipping carriers including UPS, USPS, or FedEx, nor are we responsible if there are delivery attempts without a receiver present. We provide you with a tracking number. Please do your best to make sure somebody is available to accept your package.

If I did not order enough, can I buy more at the same price?
Due to initial printing costs, which are incurred regardless of the quantity ordered, items ordered after the original order will be re-quoted. We strongly encourage you to order an additional 20% when you make your initial order to avoid this problem and the high cost of reprinting. It is generally recommended to order extra invitations to account for last-minute guests, ones lost in the mail or to save as keepsakes.

What about errors in the design?
At Sweet Luck Studio, we strive to be error-free. If, however, you discover an error in your printed artwork which was not on the version signed off by you, we will reprint your design at no expense to you. If the error was on the proof you signed off, your design will be reprinted at your expense. It is your responsibility to ensure all text is correct at the time of printing. We suggest you ask several friends or family members to proofread your design before signing off on the final proof.

What happens if I need to cancel my order?
If your design has not gone into production, you will only lose the payments you have made to-date (design fee and/or 50% of order). However, if your design is in production, then you will be liable for the full amount due.


What is the payment process?
A $50 nonrefundable design fee is required to start the design process and will be applied to your final order. Once you have approved a final proof, a non-refundable payment of 50% of the total order will be due before production can begin. The remaining balance can either be charged to your credit card one day prior to shipping or a check is due before shipping. Orders shipped within the State of California are subject to your current sales tax rate.

What type of payments do you accept?
Sweet Luck Studio accepts checks, money orders, and credit card payments through Paypal. Orders will be processed after the funds have cleared. Please allow 5-10 days for authorization of checks. There will be a $30 charge for returned checks. Please make all checks or money orders payable to: Sweet Luck Studio.


Who owns the design once it is completed?
Ownership of the design is retained by Sweet Luck Studio and is subject to international copyright law.

What if my question is not one of the above?
Please feel free to contact us - we are happy to answer any questions you have.

©Copyright
All materials contained on this website; including but not limited to text, articles, images, logos, button icons and the selection and arrangement thereof; are protected by United States copyright law. These materials may not be reproduced, modified, distributed, transmitted, displayed, published or broadcast without the prior written permission of Sweet Luck Studio. You may not alter or remove any copyright or other notice from such copies. All concepts and designs are the property of Sweet Luck Studio and not to be reproduced by an outside party.